1. Contact Information
2. Privacy Policy
3. Terms and Conditions
4. Shipping Policy
5. Return and Warranty Policy

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1. Contact Information
CONTACT US

Want to special order something you don't see on our site? Need some help deciding on a pair of boots? Unsure about FR clothing? Please dont hesitate to contact us. Any one of our knowledgable staff will be able to assist you with any questions or concerns you may have.

Benny's Boot Hill
166 Barnetts Run Road
Bridgeport, WV 26630
Phone: 304-842-8760
Fax: 304-842-6448
email: sales@bennysboothillonline.com

Store Hours:
  • Monday-Thursday 8am to 8pm
  • Friday - Saturday 8am to 9pm
  • Sunday 11am to 6pm
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    2. Privacy Policy
    PRIVACY POLICY

    At Benny's Boot Hill we will never sell or provide anyone else with your email address or any personal information! Occasionally, we will send emails with discounts and coupons, but we will not send spam or junk mail.

    Our site is 100% SECURE so your personal information is completely safe. Benny's Boot Hill uses state-of-the-art Internet encryption technology to ensure that the transmission of your personal and payment information is secure.

    Your credit card security is a priority at Benny's Boot Hill. We guarantee the safety and confidentiality of every transaction we process. If any unauthorized charge appears on your credit card, you will pay nothing. This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. We use the best technology to encrypt your name, address, and credit card number, so that your personal data cannot be accessed while traveling over the internet. This encryption makes all your information unreadable to a third party from the time you submit your order until we receive it.

    If you're still uncomfortable using credit card on the internet, you may call us with your credit card number to complete your order at (304) 842-8760. When you call us, please have your credit card information ready.
    3. Terms and Conditions
    TERMS AND CONDITIONS
    Please note that merchandise for all online orders is taken directly from our store and is subject to purchase from walk-in customers before it is pulled to be shipped. In the event that an item you have ordered is out of stock, we will notify you.
    4. Shipping Policy
    SHIPPING POLICY
    Orders will almost always be shipped within 24 hours of receipt (Monday through Friday). Orders placed over the weekend will be processed and shipped on Monday. Orders placed on holidays will be processed the next business day and usually shipped within 24 hours. We do our best with every order to get your products shipped as soon as possible.

    Customers may select from a number of different shipping options. Most items will be shipped by UPS or USPS depending on size and weight, but other options exist for more expedited delivery or for handling of oversized items. Typical delivery times range from 2-7 days depending on the location of the recipient.

    Benny's Boot Hill only ships orders to verified and confirmed addresses. Typically that means only the credit card billing address of the customer. For orders to be shipped to addresses other than the billing address, please expect delays in the processing of the order until the address can be verified and confirmed.

    FREE SHIPPING ON ORDERS ALL ORDERS!
    Minimum Order Amount: Benny's Boot Hill offers Free Shipping on all orders which are shipped to an address within the continental United States (lower 48). Shipping charges can be applied to large orders.

    Free Shipping Service: If your order qualifies for Free Shipping, we reserve the right to ship your order by the best available methond depending on the size and weight of the package as well as its destination.

    Free Shipping & Returns: If your original order qualified for Free Shipping when placed, and you return merchandise from that order so that you keep less than the amount required for Free Shipping, then you no longer qualify for Free Shipping, and your credit for the returned merchandise will be adjusted to reflect the shipping charges that would have been applied.
    5. Return and Warranty Policy
    RETURN POLICY
  • NO RETURNS WILL BE GIVEN WITHOUT A RECEIPT.
  • NO RETURNS ARE ACCEPTED ON WORN OR USED MERCHANDISE.
  • Credit card and debit card refunds with a receipt will be credited back to the card it was purchased on.
  • Returns with a receipt older than 30 days will be given a gift card for the lowest sale price of the item.
  • New or unused merchandise without a receipt may be exchanged or returned for a gift card for the lowest sale price of the item.
  • If merchandise is damaged an exchange or gift card will be issued.
  • We reserve the right to charge a 20% box and/or restocking fee to any returned merchandise without original packaging and/or tags.
  • After two returns we reserve the right to issue a FINAL SALE on the third item.

    • WARRANTY POLICY
  • The manufacturer guarantees your product to be free of material defects. This DOES NOT INCLUDE normal wear and tear, or problems due to fit. If you feel your footwear is defective, you may return it to us WITH YOUR SALES RECEIPT. We will not accept any defective footwear without a sales receipt.

  • If the product is defective, you will receive an adjusted credit based upon wear and length of ownership, as per the chart:

    • Days Since Purchase = Credit Received
    30 days = 100% credit
    60 days = 90% credit
    90 days = 80% credit
    120 days = 70% credit
    150 days = 60% credit
    180 days = 50% credit
    210 days = 40% credit
    240 days = 30% credit
    270 days = 20% credit
    300 days = 10% credit
    330 days = 5% credit
    360 days = 0% credit